Utility Client's Identity Transformation: CredenceIA's OCM team ensured seamless adoption of Saviynt IGA, maximizing value and modernizing identity lifecycle practices.
Overview
A large utility client sought to modernize their IGA solution, processes, compliance, and identity lifecycle practices, transitioning from an outdated legacy solution to Saviynt. They aimed to ensure a successful adaptation across their organization, accustomed to a decade-old legacy system. Partnering with CredenceIA's OCM team, the client embarked on an initiative to identify, establish, and execute a comprehensive plan for the Saviynt solution. This included retraining various stakeholders, from front-line help desk teams and business users to audit, compliance, and technical personnel. The goal was to maximize the return on their investment in the Saviynt-based IGA ecosystem, ensuring seamless adoption and alignment with evolving business needs.
How CredenceIA Helped
2015-2017
Maximize the return on investment in the Saviynt-based IGA ecosystem by ensuring seamless adoption and alignment with evolving business needs.
Expertise and Collaboration: CredenceIA leveraged its deep expertise in identity governance projects and strong Saviynt practice to address the complexities of implementing new technologies and standardizing access management practices. Our team collaborated closely with the client's Organizational Change Management (OCM) team to address user concerns and ensure a smooth transition.
Customized Training Programs: Throughout the project, our security experts worked hand-in-hand with the client's OCM team to identify priorities and develop customized training programs tailored to different user groups, including help-desk staff, business users, and technical teams. We prioritized a people-first approach, developing an OCM toolkit that delivered tailored training sessions and provided insights through various communication channels such as town halls, virtual office hours, and video trainings.
Seamless Adaptation: This collaborative effort and commitment to quality rollout resulted in the seamless adaptation of the new IGA solution, increased participation from end users, and minimal disruption to operations. By focusing on user needs and engaging stakeholders at every step, we ensured that the organization could leverage its Saviynt-based identity governance investments effectively while minimizing disruptions to day-to-day activities.
Outcome
Working alongside CredenceIA, the utility client successfully implemented a sustainable Saviynt solution, ensuring readiness for future identity security needs and the ability to roll out new features and onboard additional applications. Effective OCM planning addressed adoption concerns, while ongoing implementation monitoring facilitated detailed custom training for key user types. Additionally, the client team gained self-sufficiency to maintain the Saviynt solution and continue to enhance the OCM toolkit provided by CredenceIA, offering executives meaningful visibility into methodology, results, and risk reduction efforts.