Transforming a Resort Giant: How CredenceIA Transformed Manual Access Request and Access Management to Automated Birthright via Enterprise Roles to Enhance Efficiency, Security, and Scalability
Overview
A prominent resort company faced significant challenges in managing employee access. With nearly 4,000 unique birthright access assignments and over 200 job codes, their existing Identity Governance and Administration (IGA) solution required extensive manual effort, leading to inefficiencies and potential security risks.
Additionally, the company needed to rapidly onboard over 3,000 workers during peak seasons but lacked the necessary automation, causing onboarding delays and impacting customer service. Compliance issues also arose due to manual, spreadsheet-based certification processes.
How CredenceIA Helped
2015-2017
The client sought to address challenges such as increasing total cost of ownership, cost avoidance, extensive manual efforts, and the inability to scale for modern use cases. They issued a Request for Proposal (RFP) and conducted a thorough product selection process before choosing CredenceIA. The client opted for a cloud-centric solution, transitioning from Avatier to Saviynt, and enlisted CredenceIA's expertise for the migration and process reengineering. CredenceIA utilized role concepts without the complexities of Role-Based Access Control (RBAC) overheads.
With deep proficiency in identity governance projects, CredenceIA understood the intricacies of implementing such migration solutions. They proposed a SaaS-based Saviynt IGA solution, leveraging its dynamic role assignment capability to address the client’s birthright access challenges. The team utilized enterprise role concepts to simplify user self-service, aiming to improve operational efficiency, automation, and robust compliance through certification, while avoiding role complexities and additional licensing costs.
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CredenceIA Approach
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Assessment and Planning: Conducted a thorough assessment of the client’s existing IGA processes, pain points, and business use cases, identifying key areas for improvement.
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Solution Design: Designed a tailored solution using Saviynt’s capabilities, such as dynamic role assignment, to automate and streamline birthright access.
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Implementation: Deployed the Saviynt IGA solution, ensuring seamless integration with the client’s existing systems and processes, keeping end-user objectives at the center.
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Training and Support: Provided training for the client’s IT staff and ongoing support to ensure smooth operation and continuous improvement.
Outcome
The project was a success, resulting in several key benefits:
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Enhanced Efficiency: Automation of birthright access and onboarding processes significantly reduced manual efforts and improved operational efficiency.
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Improved Compliance: The new solution ensured robust compliance through automated certification processes, reducing the risk of security breaches.
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Scalability and Cost Savings: The cloud-centric approach and simplified role management enabled the client to scale efficiently and avoid additional licensing costs.
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Successful Phase 1 Completion: The successful completion of this complex project paved the way for a Phase 2 implementation, further enhancing the client’s identity governance capabilities.