IT Managed Services are a type of service that allows businesses to benefit from outside Managed Service Providers (MSPs) to enhance their operational efficiency and IT management. These specialized service providers offer a wide range of benefits, along with a few key considerations to keep in mind. The MSP is responsible for the migration, implementation, maintenance, and upgrade of the different parts of IT infrastructure (including backup and security) to ensure that the IT services and hardware are working efficiently.
Cost-effective: Managed services are a cost-effective strategy for organizations to increase competitiveness, tighten compliance, and boost overall efficiency. It can take the burden off you and your IT team so they can attend to other important issues.
Expertise: MSPs are staffed with skilled IT professionals who stay up to date with the latest industry trends and best practices. This means businesses can leverage the expertise of the MSP team without having to hire and train in-house IT personnel. This ensures that your business is always up-to-date with the latest technology trends.
Scalability and Flexibility: As businesses grow, their IT needs change. Managed services help businesses scale their IT infrastructure as they grow. This means that businesses can easily add or remove resources as needed without having to worry about the technical details.
Security: Managed services provide businesses with access to the latest security technologies and practices. This ensures that your business is protected from cyber threats.
Reliability: Managed services ensure that your IT infrastructure is always up and running. This means that your business can operate smoothly without any downtime.
Predictable costs: Managed services provide predictable pricing, which means that businesses can budget their IT expenses more effectively.
Proactive Monitoring and Maintenance: MSPs continuously monitor a company's IT systems to identify and address potential issues before they become critical problems. This proactive approach minimizes downtime and enhances system reliability
Focus on Core Operations: By outsourcing IT management to MSPs, businesses can redirect their internal resources and focus on core competencies, improving overall productivity and competitiveness.
Risk Mitigation: MSPs can help organizations proactively identify and mitigate risks in their , for example, IGA and PAM implementations. By continuously monitoring and assessing these systems, MSPs can prevent security breaches and compliance violations.
Disaster management: The critical access and security functions are distributed and shared with MSPs, ensuring seamless business continuity.
What to Look for in a Managed Service Provider
When choosing a managed service provider (MSP), it’s important to consider your business’s specific needs and requirements. Here are some factors you should consider:
When considering an MSP partnership, there are several critical factors to evaluate:
Service Offerings: Assess the scope of services an MSP provides and ensure they align with your organization's needs. Consider services such as network management, cloud computing, security, and help desk support.
Reputation and Experience: Investigate the MSP's track record and experience in your industry. Look for case studies and client testimonials to gauge their credibility.
Compliance and Security: Ensure the MSP adheres to industry-specific compliance requirements and follows robust security practices to protect your data and systems.
Service Level Agreements (SLAs): Understand the SLAs offered by the MSP, including response times, problem resolution, and system uptime guarantees.
Communication and Support: Evaluate the MSP's communication channels and response times, as quick and effective support is essential when IT issues arise.
Scalability: Choose an MSP that can scale its services as your business grows.
Costs: Consider the costs of managed services carefully, including per-user or per-device fees, contract pricing, and any additional fees for advanced security solutions or consulting.
IGA, PAM solutions in SaaS Age and Managed Service for IGA , PAM solutions
Legacy IGA and PAM software traditionally operated on-premises, managed by organizations themselves. However, the rise of cloud based IGA and PAM products has led to the emergence of cloud-based IGA and PAM solutions.
In this evolving landscape, the specialized skills required extend beyond product capabilities. New-age SaaS IGA and PAM solutions now align with service providers equipped to handle end-to-end planning, implementation, and support. Managed Service for IGA , PAM solutions results in bundled discounts, such as those offered by vendors like CredenceIA, for managed IGA and PAM solutions.
Some service providers who are experienced in cloud-based platforms, even offer comprehensive IGA and PAM as a service, transferring the burden of design, implementation, operational support, vendor management to them. The outcome is a flexible, scalable, and cost-effective managed SaaS solution, overseen by the MSP who has technology experience, can provide operational support and also vendor management including license management. This benefits of such MSP are extensive and effectively relieves organizations of compliance burden while providing opportunities to reduce their OpEx and improve end-user experience that ultimately allow better ROI on their IGA and PAM technological investments.
Investment in an MSP should align with the specific needs and goals of your business. It's crucial to engage in transparent discussions with potential MSP partners to understand the pricing structure and ensure it fits your budget and IT requirements.
In conclusion, partnering with a Managed Service Provider can be a strategic move for businesses seeking to optimize their IT management and achieve greater operational efficiency. By carefully evaluating the benefits, considering key factors when selecting an MSP, and understanding the associated costs, organizations can harness the full potential of these service providers to stay competitive in the digital age.
How CredenceIA can help Organizations Realize the Benefits of IT Managed Services?
CredenceIA offers comprehensive cybersecurity planning, assessment, implementation, and managed services solutions to help organizations balance efficiency and effectiveness in managing their existing security initiatives. Our team have helped numerous clients with planning and execution of IAM, IGA and PAM initiatives.
CredenceIA Consulting’s team is dedicated to helping organizations reduce their risk of attack, streamline regulatory certification and compliance, improve operational efficiencies , improve access governance and increase end user engagement with customized training. Selecting the right IGA solution for ensuring appropriate access is a crucial step in mitigating risk and improving the overall security posture of your organization. Don’t wait until you are reacting to a security incident. CredenceIA Consulting’s Identity Governance and Administration (IGA) and Privileged Access Management (PAM) solutions can help lay the foundation for a solid Identity and Access Management program in your organization. Our experienced team helps CISOs with making business case for modern IAM, IGA programs, stay compliant, provide foundation for effective program planning from requirements to organizational change management.
By partnering with CredenceIA, our clients get personalized attention, agility, cost-effective solutions, and deep expertise. Your organization's security is not a one-size-fits-all matter, and neither should your service provider be. Contact us today to experience the CredenceIA difference and to discuss how our expert advisors can help your organizations to make the business case for transitioning from legacy IGA systems.
Note: This blog is for informational purposes only and should not be considered as professional advice. For specific cybersecurity guidance and implementation, consult with a qualified cybersecurity consultant at CredenceIA Consulting.